Party Wear

We offer exchange on eligible products. Normal orders are eligible for exchange only.

If you receive a damaged, defective, or incorrect product, you can choose a 100% refund/return or exchange after verification.

For damaged or incorrect products, an unboxing video is mandatory. The video must be recorded continuously while opening the package and should clearly show the shipping label, package condition, and the complete product. Claims without a valid unboxing video may not be accepted.

Please contact us within 48 hours of delivery and share your order details along with the unboxing video. Our team will verify the claim and guide you through the return or exchange process.

Products must be unused, unworn, unwashed, and returned in their original condition with tags and packaging intact.

When will my order be shipped?

Orders are usually processed and shipped within 1–2 business days after order confirmation.

How long will delivery take?

Delivery usually takes 3–7 business days, depending on your location and courier service.

Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on eligible orders.

How can I track my order?

You can contact us on WhatsApp with your order number, and our team will check the latest delivery status for you.

Is shipping free?

Shipping charges depend on your order value and the delivery location. The applicable shipping charge will be shown during checkout.

At ArtisanMill, we respect your privacy and are committed to protecting your personal information.

When you place an order or contact us, we may collect information such as your name, phone number, email address, billing/shipping address, and order details to process and deliver your order.

We may use your information to:

Process and deliver your orders
Confirm orders and provide delivery updates
Respond to customer support requests
Process returns and exchanges
Improve our products, services, and shopping experience

Your payment information is processed securely through our payment service providers. We do not store your complete card or banking details on our website.

We do not sell or rent your personal information to third parties. We may share necessary information with trusted service providers such as payment gateways, courier partners, and technology providers only when required to provide our services.

By using our website, you agree to the practices described in this Privacy Policy.

If you have any questions about your personal information or privacy, please contact us through our Contact Us page.

Welcome to ArtisanMill. By using our website and placing an order, you agree to the following Terms & Conditions.

1. Products & Pricing

We make every effort to ensure that product descriptions, images, colours, sizes, and prices are accurate. However, slight colour variations may occur due to lighting and different screen settings. Prices and product availability may change without prior notice.

2. Orders

Once an order is placed, we may contact you to confirm the order and delivery details. We reserve the right to cancel an order in case of incorrect information, product unavailability, suspected fraudulent activity, or other genuine reasons.

3. Payments & COD

We accept prepaid payments through the payment methods available at checkout. A discount may be offered on eligible prepaid orders as displayed on our website.

Cash on Delivery (COD) is available on eligible orders and may include an additional COD fee. Any applicable COD fee will be clearly displayed before the order is placed.

4. Shipping & Delivery

Delivery timelines are estimates and may vary depending on the delivery location, courier partner, weather, holidays, or other circumstances beyond our control.

5. Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy. For damaged, defective, or incorrect products, an unboxing video may be required for verification.

6. Product Images

Product colours may appear slightly different depending on lighting, photography, and your device display.

7. Website Usage

Customers must not misuse our website, submit false information, attempt unauthorized access, or use the website for any unlawful purpose.

8. Policy Changes

ArtisanMill reserves the right to update these Terms & Conditions when necessary. Any changes will be posted on this page.

9. Contact Us

For questions regarding these Terms & Conditions, orders, returns, or other concerns, please contact us through our Contact Us page.

Need help with your order or have a question?

Our customer support team is here to help you with orders, delivery, returns, exchanges, payments, and other queries.

📱 Call / WhatsApp:

+91 7877402229

📧 Email: suryaenterprises0420@gmail.com

🕐 Customer Support Hours:

Monday – Saturday: 10:00 AM – 6:00 PM

Sunday: Closed

For order-related queries, please keep your Order ID ready when contacting us.

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