Refund policy

At ArtisanMill, we want you to be happy with your purchase. Please read the following Return & Exchange Policy carefully before placing your order.

1. Exchange Policy

We offer exchange on eligible products.

If you receive a product that does not fit your requirements, an exchange may be available subject to product availability and our exchange conditions.

Products must be:

  • Unused and unworn
  • Unwashed
  • In their original condition
  • With original tags and packaging intact
  • Free from any damage, stains, alterations, or signs of use

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, you may choose either:

  • 100% refund/return, or
  • Exchange for the correct/replacement product

All such claims are subject to verification by our team.

3. Unboxing Video is Mandatory

For any claim involving a damaged, defective, or incorrect product, a continuous unboxing video is mandatory.

The unboxing video should:

  • Start before opening the package
  • Clearly show the shipping label/order details
  • Show the condition of the package
  • Show the complete process of opening the package
  • Clearly show the product and any damage/defect

Claims without a valid unboxing video may not be accepted.

4. Reporting a Problem

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Order ID
  • Customer name and registered mobile number
  • Unboxing video
  • Clear photographs of the product and packaging
  • A brief description of the issue

Our team will review the information and guide you through the return or exchange process.

5. Return/Exchange Conditions

Products must be returned in the same condition in which they were received.

We may reject a return or exchange if the product shows:

  • Signs of use or wear
  • Washing or alteration
  • Stains, perfume, makeup, or other marks
  • Missing tags or packaging
  • Damage caused after delivery
  • Any modification made by the customer

6. Product Availability

Exchange is subject to availability of the requested product, size, colour, or variant.

If the replacement product is unavailable, our team will provide the available options.

7. Refund

For an approved damaged, defective, or incorrect-product claim where the customer chooses a refund, 100% of the eligible product amount will be refunded after verification and approval.

The refund will be processed using the applicable payment/refund method.

8. Non-Returnable / Non-Exchangeable Situations

Products may not be eligible for return or exchange when:

  • The customer changes their mind after receiving the product
  • The product has been used, washed, worn, altered, or damaged after delivery
  • Original tags or packaging are missing
  • The issue is caused by improper handling or care after delivery
  • The required unboxing video is not provided for a damage/incorrect-product claim

9. Exchange/Return Shipping

For approved cases involving a damaged, defective, or incorrect product, ArtisanMill will provide appropriate assistance regarding the return and replacement process.

For other eligible exchanges, applicable shipping charges or conditions may apply.